Elchemie is a specialist recruitment company in the technical and scientific field


Job title: Customer Service Co-Ordinator
Employment type: Full Time
Experience: 2 to 5 years
Salary: R216000 to R250000
Salary Type: Cost to Company
Job published: 13 January 2021
Job reference no: 2724605033

Job Description

Customer Service Co-Ordinator position available in the Supply Chain, Operations Department, within Chemical Manufacturing company for an energetic, self-driven individual, who enjoys working in a fast paced environment. 3- 5 years customer service experience within Chemical industry required. Based in Durban region.


  • National Diploma or equivalent in Customer Care Service Management
  • Min 3 years experience in Customer Services
  • Min 2 years experience in the Chemical Industry
  • Knowledge and experience of processes and procedures for order processing


  • Co-ordination of all orders from order placement to expediting and liaising with sales and/or Supply Chain Manager throughout 
  • Receiving and processing sales orders, following through to delivery and invoicing, ensuring accurate processing, including export orders (incoterms, VAT act etc.)
  • Month-end processing and reconciliation of orders, consignment stocks and tasks to ensure timely submission 
  • Dealing with queries from Customers and Sales Representatives
  • Normal filing/processing of documentation and follow up work
  • Liaising with other support and sales team members
  • Ensuring compliance with all SHERQ requirements and be involved in Continuous Improvement Projects


Only online applications will be accepted. Should you be shortlisted we will make contact with you.

Note: It is illegal to have incomplete/misrepresented/false information on your CV.